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Reservations Co-Ordinator - £15K - Chester - reservations

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Posted By: First in Hospitality
Address:
- Level 3, 40 Princess Street
- Manchester
- Greater Manchester
- M1 6DE
Contact: 0161 234 0112
Date Posted: 18th Nov 2008
Salary: £15000 per annum + Live in is available
Location: Other
Reference Code: NB 83
Views Since Posting: 129
Full Description:

Reservations Coordinator - £15k - Chester - Reservations

This hotel located in the city of Chester is looking for a reservations agent to join their successful team. rewarded with good company benefits and internal progression is extremely healthy also!

KEY RESPONSIBILITIES:

The Reservations Sales Agent is responsible for the accurate recording/processing of reservations and the maximisation of room sales through pro-active selling techniques and sell upgraded Bedrooms & Suites to all clients.
Adhere to pre set availability and rate control standards as set by the Reservations Manager and Assistant Reservations Manager.
Ensure high level of product knowledge of the hotel and the local area
Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel
Develop and maintain a high level of communication with all major sources of business and advise the Reservations Manager of feedback where necessary
Adhere to all company credit policies to ensure that all revenue expected will be received. Ensure all issues are raised as concerns where appropriate.
Maintain and update guest history as laid down in the reservations procedures for the use of Guest Preferences.
Comply with all company policies such as Grooming Policy/House Rules.
Comply with all systems and procedures as laid down by Reservations Manager relating to correspondence/filing/deposits and general administration within the office.
To have a positive and friendly approach towards customers and staff alike
Accurately files and sorts all correspondence, update as necessary and maintains archives.
Attend and take part in Monthly Departmental Meetings
Able to attend both internal and external training courses identified as a development need in appraisal or one to one.
Ensure cleanliness of all Equipment, Revenue Office and Workstation.
Objectives are set at your appraisal or one to one, and will help you develop within your role

To apply please send a copy of your CV to nathan.brooks@first-in.co.uk