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Branch Customer Service Assistant
This job has expired, and cannot be applied for.
- Posted By: Search Total Recruitment Solutions
- Date Posted: 2nd Dec 2008
- Salary: £13,600
- Location: Manchester
- Reference Code:
- Views Since Posting: 85
- Full Description:
Building Society – Branch Customer Service Assistant
How would you like to further your career in a well established high street building society? Is progression and earning a good bonus important to you ? Yes, then read on…
You’ll enjoy serving customers who come into the branch on a face to face basis.
You’ll enjoy working in a close knit team and will want career progression. You’ll be confident enough to make customers aware of branch products such as mortgages, account upgrades, overdrafts, life assurance and other services.
You’ll be a good listener and have strong communication skills and you’ll enjoy helping people.
The key to doing well with up selling is to be very customer focused and a good communicator. That means finding out exactly what the customer wants and tailoring the society’s services accordingly.
Targets are achievable and there is a team bonus available as well as a company annual bonus.
Hours for this role are 35 hours per week, between Monday and Friday 9am to 5pm and saturdays 9am till 1pm .
Salary for this role will be £13,600 pro rata unless you have previous banking or building society experience - with rises with time up to £16,800 pro rata based on experience.
Here is a full job description :
Job Description – Customer Adviser
Objective of the Job
To provide a first class service to all the customers of the Society and to achieve all targets and objectives set.
Position in the Company
Responsible to: Branch Manager
Main Activities
· Generate and follow through sales opportunities (personal callers and by telephone) so that personal and team targets are met.
· Welcome, help and assist customers in order to build customer loyalty and maximise sales opportunities.
· Assisting the Branch Manager in building and maintaining excellent customer relationships.
· Support and, as appropriate train team colleagues so that good team spirit is maintained and branch targets are met.
· Suggest and follow through ideas to improve the systems, public image and appearance of the branch.
· Assist Branch Manager in ensuring that the branch operates in line with standards.
· Keep up to date with the latest products and market developments so that accurate and useful information is given to the customers.
· Look for the opportunities to take on responsibilities and undertake training over and above the standard required.
· Perform all cash and banking transactions quickly and accurately and in accordance with the Society’s Security Policy to build customer loyalty and maximise sales.
Authority Levels
· To arrange referrals to Financial Services Advisors in respect of regulated products. No advice can be given under any circumstances.
· To arrange referrals to Branch Manager in respect of mortgage and non-investment insurance products. No advice to be given unless registered to do so.
· To maintain data / computer security at all times.
· Cheque signing mandate £25,000 (on receipt of Branch Manager recommendation).
Required Communication / Skills and Experience
English and Maths to GCSE level (Grades A-C) or equivalent. Keyboard and telephone skills.
The ideal applicant will have experience of dealing with customers in a retail / service environment, the ability to communicate effectively at all levels and the desire to work in a target orientated company. A team worker who sees themselves as an innovate problem solver / solution provider. Someone who is able to absorb new information quickly and accurately and enjoys working within an ever changing environment. Must be accurate, numerate and computer literate and have a flexible attitude to working outside normal hours should the need arise.
For more information on this exciting role, call Dante Friend at Search (agy) on 0161 835 8324. email – dante.friend@search.co.uk
How would you like to further your career in a well established high street building society? Is progression and earning a good bonus important to you ? Yes, then read on…
You’ll enjoy serving customers who come into the branch on a face to face basis.
You’ll enjoy working in a close knit team and will want career progression. You’ll be confident enough to make customers aware of branch products such as mortgages, account upgrades, overdrafts, life assurance and other services.
You’ll be a good listener and have strong communication skills and you’ll enjoy helping people.
The key to doing well with up selling is to be very customer focused and a good communicator. That means finding out exactly what the customer wants and tailoring the society’s services accordingly.
Targets are achievable and there is a team bonus available as well as a company annual bonus.
Hours for this role are 35 hours per week, between Monday and Friday 9am to 5pm and saturdays 9am till 1pm .
Salary for this role will be £13,600 pro rata unless you have previous banking or building society experience - with rises with time up to £16,800 pro rata based on experience.
Here is a full job description :
Job Description – Customer Adviser
Objective of the Job
To provide a first class service to all the customers of the Society and to achieve all targets and objectives set.
Position in the Company
Responsible to: Branch Manager
Main Activities
· Generate and follow through sales opportunities (personal callers and by telephone) so that personal and team targets are met.
· Welcome, help and assist customers in order to build customer loyalty and maximise sales opportunities.
· Assisting the Branch Manager in building and maintaining excellent customer relationships.
· Support and, as appropriate train team colleagues so that good team spirit is maintained and branch targets are met.
· Suggest and follow through ideas to improve the systems, public image and appearance of the branch.
· Assist Branch Manager in ensuring that the branch operates in line with standards.
· Keep up to date with the latest products and market developments so that accurate and useful information is given to the customers.
· Look for the opportunities to take on responsibilities and undertake training over and above the standard required.
· Perform all cash and banking transactions quickly and accurately and in accordance with the Society’s Security Policy to build customer loyalty and maximise sales.
Authority Levels
· To arrange referrals to Financial Services Advisors in respect of regulated products. No advice can be given under any circumstances.
· To arrange referrals to Branch Manager in respect of mortgage and non-investment insurance products. No advice to be given unless registered to do so.
· To maintain data / computer security at all times.
· Cheque signing mandate £25,000 (on receipt of Branch Manager recommendation).
Required Communication / Skills and Experience
English and Maths to GCSE level (Grades A-C) or equivalent. Keyboard and telephone skills.
The ideal applicant will have experience of dealing with customers in a retail / service environment, the ability to communicate effectively at all levels and the desire to work in a target orientated company. A team worker who sees themselves as an innovate problem solver / solution provider. Someone who is able to absorb new information quickly and accurately and enjoys working within an ever changing environment. Must be accurate, numerate and computer literate and have a flexible attitude to working outside normal hours should the need arise.
For more information on this exciting role, call Dante Friend at Search (agy) on 0161 835 8324. email – dante.friend@search.co.uk
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