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Sales Manager

LBM Jobs


Posted by: LBM
View all jobs from LBM
Address:
Contact Details: 0800 479 6444
Date Posted 12th May 2008
Reference Code: MM08SALESMGR
View Since Posting: 1
Salary: 18000
Vacancy Location: Stockport
sk6 2su
Full Description:
Job Title: Sales Manager

Responsible to: Call Centre Manager

Location: Call Centre – Bredbury




Job Summary

The role involves the management of campaigns covering both inbound and outbound campaigns. As a member of the operations management team, you will be responsible for the day to day management and coaching of call centre agents, ensuring operational excellence, productivity and cost-effective management within your designated team.

You will also be responsible for the morale, motivation and good working practices of individual team members. You will assist the team as a whole to recognise their goals and each individual identify their role within the team. You will work closely with both Senior and Account Management.

You will be results driven, have a strong character, seeking to continually improve the team processes and procedures, providing justification for this to Senior Management.


Key Accountabilities

 Support Call Centre and General Manager in order to manage team and general productivity, maximising efficiencies for the Client and LBM
 Direct line management of Sales Advisors
 Achievement of team objectives (including SLA’s and KPI’s)
 Regularly review the activities of your team in order to ensure the most effective and cost efficient approach is utilised to provide customer service and meet contractual obligations
 Provide an efficient and flexible response to operational issues in order to main service levels to ensure client and customer satisfaction
 Team morale/motivation and development
 Ensure all necessary coaching, 1:2:1’s and individual feedback sessions are being carried out to the required quality level on a daily basis
 Planning rotas and shift patterns
 Ability to set an example through excellent communication skills and evidence of performance
 To alert the Account Manager/Senior Management to any trends and issues with staff morale/motivation that could affect the team performance and to work with them to address the issues
 To develop existing team members in line with LBM policy
 Ability to ensure all HR guidelines set are adhered to in a fair and consistent manner
 Conduct counselling and disciplinary hearings
 Conduct sales advisor interviewing and selection
 Manage own performance and personal development


Key Competencies/Experience/Personal Attributes

 Excellent people management and communication skills
 Strong commercial awareness
 Experience of leading a team in a similar environment with proven results
 Analytical and problem solving skills
 Strong organisational aptitude and proven time management skills
 Approachable and flexible attitude to work
 Extensive knowledge of Microsoft packages
 Demonstrate leadership skills
 Presentation skills
 Motivated, pro-active and enthusiastic
 Good understanding of Inbound and Outbound telephony/dialler systems

Key Interfaces

 Direct reports of between 12-18 individuals dependent upon contractual hours
 Senior Management
 Account Management Team
 External Clients