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Team Leader
This job has expired, and cannot be applied for.
- Posted By: Brook Street
- Address:
- Contact: 0161 2286168
- Date Posted: 15th May 2008
- Salary: 20,000 - 23,000
- Location: Manchester
- Reference Code:
- Views Since Posting: 2
- Full Description:
Global Banking Organisation requires an experienced Team Leader. This is an exciting opportunity within Security and Fraud Operations to manage part of the prevention Team. The successful candidate will be responsible for managing a team of up to 13, ensuringeach team member is supported.
Duties within the role will include:
Managing and coaching team members using key development tools in order to maximise performance while recognising potential.
To maximise team performance through setting specific goals and objectives.Manage workflow and resource be reviewing Management Information in order to achive optimum performance and customer service. Deal with staff issues, queries and requests. One to one meetings with staff, appraisals and manageing key performance indicators.
Skills and Experience Required:
Established team management experience ideally gained within a call centre environment. Experience in Managing KPI's, Appriasals, and Performance Management. Strong emphasis on Customer service Management.
Excellent communication skills, both verbal and written. The ability to meet demanding deadlines.
Please be advised that all candidates wishing to apply will have to pass a credit check and be able to provide references.
Please send your CV to stella.walker@brookstreet.co.uk
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