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Sales Team Leader
This job has expired, and cannot be applied for.
- Posted By: The People Pod
- Address:
- Contact: 0871 789 4111
- Date Posted: 2nd Jun 2008
- Salary: £18,000 - £20,000 Basic + Benefits
- Location: Manchester (BL6 6QQ)
- Reference Code: TPP - 030
- Views Since Posting: 1
- Full Description:
Our client is a massively expanding business which has organically grown 500% since 2004 and has plans to expand further over the next 2 years.
Based out of their head office in Greater Manchester, a brand new role within the company has arisen for a passionate and enthusiastic Sales Team Leader to help fuel their huge expansion plans.
Reporting directly into the Senior Team Leader you will manage a group of team members in maximising Client Service Level Agreements, and call volume through the delivery of customer service excellence.
Responsibilities
• To manage shift in absence of Senior Team Leader
• Manage the sales of worry free products ensuring targets are achieved
• To liaise with department heads feeding back all errors to the Sales Team.
• To coach and develop Team Members and continue the succession planning process
• Manage customer expectations
• Implement the policies and procedures needed to ensure KPI achievement within the team
• Manage staff attendance and punctuality
• Liaise with other department heads during high volume or low staff numbers to maintain the team performance
• Completion of call statistics, scorecards and other reporting requirements
Skills Required
Customer Focus
• Utilises time effectively, knowledgeable about products and services, keeps up to date on customer issues and seeks opportunities to improve service levels
People Management
• Coaches others to higher levels of performance, encourages and supports others, helps others view change as an opportunity for growth, recognises values and acknowledges the contribution of others
Communication
• Listens for understanding, expresses information clearly and concisely, utilises questioning, reiterating, rapport building, is courteous and uses plain language
Accountability
• Takes ownership, maintains focus when events become chaotic, keeps criticism in proper perspective, and takes action to resolve stressful situations, able to see the bigger picture
Decision Making
• Demonstrates creative thinking when solving problems, establishes the issue and options available, obtains and weighs all facts, confident in decisions made
Team Working
• Understands a common goal, shares information with colleagues, contributes to an atmosphere of trust, builds others’ confidence, shows respect for other peoples ideas and opinions, effectively resolves disagreements
Flexibility
• Demonstrates a positive attitude, focuses on ‘I can do it’ way of thinking, willing to accept new challenges, approachable when under pressure, works towards win-win outcomes
Planning and Organisation
• Uses an effective planning process and good time management to achieve task completion.
Delegation and Follow Up
• Effectively delegates, empowering others to do their job. Follows up on all tasks to a successful conclusion.
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