LBM employ approximately 2,000 staff across seven sites. As the fastest-growing marketing services business in the country, LBM offers award-winning products and services: everything from prospect data and marketing strategy insight to the full range of contact activity and comprehensive direct marketing programmes. The key industry sectors we serve include telecoms, utilities, financial services, media, automotive and retail.
Role Summary and Overview:
We are actively looking to recruit an experienced HR Administrator to join our Altrincham contact centre HR function. Working directly alongside the HR Manager and the HR Administrator, we are looking for a strong HR Administrator looking for development within the HR field. This will be the perfect opportunity for a candidate who is looking to gain HR Advisor status in an HR generalist role.
Role Overview & Specific Responsbilities:
To assist and support the Human Resources Manager in providing a high quality, professional and proactive HR service within Head Office and the Altrincham contact centre.
To manage HR systems and administration processes.
To take full responsibility for completing invite/outcome letters for disciplinary and grievances.
To conduct disciplinary hearings.
To manage early stage grievances.
To manage short term absence processes in line with company policy.
To work alongside HRA in managing long term sickness cases.
To work alongside directly alongside Payroll to action new starters procedures etc.
Key Experience:
At least CPP qualified – good working knowledge of HR processes and procedures.
Operational / “on the job” experience of working within a generalist HR role preferably within a contact centre environment.
Experience of conducting disciplinary hearings.
Experience of managing early stage grievances.
Payroll experience would be advantageous.
Key Competencies:
Personal Credibility.
Able to demonstrate credibility to both HR colleagues employees and management through:
* High levels of attention to detail
* Ability to work under pressure
* Ability to work on own initiative and to tight deadlines
Knowledge of best practices.
* Be an effective verbal and written communicator
* A good understanding of the employment legislation
* Ability to use standard IT packages and learn bespoke IT systems as required
* Previous exposure to advising line managers on policy and procedures including disciplinary and grievance
Ability to manage Culture.
* A proactive attitude, promoting a positive and friendly work culture
Remuneration:
Up to £21.5k
25 days annual leave
Healthshield
Free Parking
Onsite Canteen