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Hotel and Conference Manager
- Posted By: NES Recruitment
- Address:
- Contact: 0161 283 8383
- Date Posted: 2nd Oct 2008
- Salary: £22K - £25K Basic
- Location: Stockport
- Reference Code: ST663
- Views Since Posting: 32
- Full Description:
Hotel and Conference Manager
£22K - £25K Basic
Stockport
MAIN DUTIES AND RESPONSIBILITIES:
• In the absence of the Operations Manager to take complete control of the department.
Revenue/Budgets
• To support the Operations Manager ensuring all teams budget/targets, including overheads are maintained.
• To drive the department to ensure all opportunities for override properties are maximised.
• To compile monthly report with the Operations Manager providing all forecasting of teams figures against budgetary targets as required.
• To ensure all team members are fully aware of their performance against budgetary targets.
• To work closely with the Operations Manager in agreeing annual budgets and re forecasting as required.
• To monitor revenue and inform appropriate Team Leaders of shortfalls, working together in conjunction with the Operations Manager to rectify those shortfalls.
Workloads
• To ensure all areas are adequately covered and workloads are evenly distributed.
New Business/Sales
• To drive the teams to ensure all operational staff are providing new and existing leads Maximising all sales opportunities on existing accounts/clients.
People Management
• Carrying out annual appraisals and setting of quarterly targets for each individual.
• To identify training and development needs ensuring all needs are addressed, enlisting the appropriate support.
• To support with the recruitment of personnel into the department.
• To ensure all teams are holding regular meetings.
• To attend weekly meetings with the Operations Manager and Team Leaders
General Duties
• Attend and participate in industry/company client events, company meetings when required.
• To ensure service levels and procedures are maintained, to support all Team Leaders with the implementation of procedures when appropriate, monitoring their effectiveness.
• To assist with any special projects that are requested by the Operations Manager e.g. tenders.
• To be competent in computer skills, to include Word, Excel and PowerPoint.
• To participate in training and educational sessions and attendance of industry related courses.
• To assist with the out of hours management cover.
Experience / Knowledge
• Experience at a supervisory level within a customer service environment supervising a team of 10+ staff
• Experience in a call centre or team environment, in delivering excellent performance and quality service
• Experience in performance measurement and management
• Proven ability to achieve results through team performance
Skills
• The ability to lead, coach, motivate and develop staff at all levels
• Effective monitoring and analytical skills
For more information please call Shelly Todman on Tel: 0161 283 8383 or Email your cv to shelly@nesrecruitment.co.uk
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