Skip to the content

My Manchester Jobs

Sales Manager Jobs in Stockport on your local Stockport jobs site. Careers in Stockport, local employment and work in Stockport.

Job Search

Quick Search

Sales Manager

This job has expired, and cannot be applied for.

  • Posted By: LBM
  • Address:
  • Contact: 0800 479 6444
  • Date Posted: 29th Sep 2008
  • Salary: 18000
  • Location: Stockport (sk6 2su)
  • Reference Code: MM08SALESMGR
  • Views Since Posting: 31
  • Full Description:

    Job Title: Sales Manager

    Responsible to: Call Centre Manager

    Location: Call Centre – Bredbury




    Job Summary

    The role involves the management of campaigns covering both inbound and outbound campaigns. As a member of the operations management team, you will be responsible for the day to day management and coaching of call centre agents, ensuring operational excellence, productivity and cost-effective management within your designated team.

    You will also be responsible for the morale, motivation and good working practices of individual team members. You will assist the team as a whole to recognise their goals and each individual identify their role within the team. You will work closely with both Senior and Account Management.

    You will be results driven, have a strong character, seeking to continually improve the team processes and procedures, providing justification for this to Senior Management.


    Key Accountabilities

     Support Call Centre and General Manager in order to manage team and general productivity, maximising efficiencies for the Client and LBM
     Direct line management of Sales Advisors
     Achievement of team objectives (including SLA’s and KPI’s)
     Regularly review the activities of your team in order to ensure the most effective and cost efficient approach is utilised to provide customer service and meet contractual obligations
     Provide an efficient and flexible response to operational issues in order to main service levels to ensure client and customer satisfaction
     Team morale/motivation and development
     Ensure all necessary coaching, 1:2:1’s and individual feedback sessions are being carried out to the required quality level on a daily basis
     Planning rotas and shift patterns
     Ability to set an example through excellent communication skills and evidence of performance
     To alert the Account Manager/Senior Management to any trends and issues with staff morale/motivation that could affect the team performance and to work with them to address the issues
     To develop existing team members in line with LBM policy
     Ability to ensure all HR guidelines set are adhered to in a fair and consistent manner
     Conduct counselling and disciplinary hearings
     Conduct sales advisor interviewing and selection
     Manage own performance and personal development


    Key Competencies/Experience/Personal Attributes

     Excellent people management and communication skills
     Strong commercial awareness
     Experience of leading a team in a similar environment with proven results
     Analytical and problem solving skills
     Strong organisational aptitude and proven time management skills
     Approachable and flexible attitude to work
     Extensive knowledge of Microsoft packages
     Demonstrate leadership skills
     Presentation skills
     Motivated, pro-active and enthusiastic
     Good understanding of Inbound and Outbound telephony/dialler systems

    Key Interfaces

     Direct reports of between 12-18 individuals dependent upon contractual hours
     Senior Management
     Account Management Team
     External Clients

Recruiters

E.ON
BUPA
GCHQ
Carole Nash
The People Pod
Royal Bank Of Scotland
Advertise with us

Advertise your job now Set up an online account and begin recruiting today

Speak to one of our specialists to improve your recruitment contact us .