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Training Manager
This job has expired, and cannot be applied for.
- Posted By: Brook Street
- Address:
- Contact: 0161 2286168
- Date Posted: 12th Sep 2008
- Salary: 25,000
- Location: Stockport
- Reference Code:
- Views Since Posting: 24
- Full Description:
Contact Centre, based in Cheadle is looking for a Training Manager, the purpose of your role will be to design, produce and deliver training within a Call Centre environment.
Duties include:
To drive the training gaining and retaining a competitive advantage through training service delivery.
To design, produce and deliver training within a call centre environment.
To assist in career development and training needs of staff.
To handle effectively all training staff issues and escalate to management as and when appropriate.
To ensure that the training runs as efficiently as possible and that all resources are maximized.
To attend internal and external meetings in order to evaluate potential involvement/impact on the departments and to come up with potential solutions where appropriate.
To undertake quality control of courses and training documentation.
Experience and Skills Required:
Training and coaching experience is essential.
The ability to write training and course documentation accurately.
A creative thinker with an innovative approach to delivering training solutions and documentation.
The skills to keep delegates engaged by effectively responding to group dynamics and tailoring style accordingly.
A Highly Motivated and Reliable Self Starter with a can-do attitude
Experience in Claims Management would be great but candidates must have training experience within a contact centre environment.
Strong commitment to continue and build Action a reputation for quality timely service.
Excellent communication, IT and Presentation Skills.
Must be able to manage multiple deadlines and use own initiative to see projects through to completion.
As the ideal candidate you should have a strong background in training delivery, both 1:1 and in groups and you will now be looking to build your skill base with a dynamic and successful company where you can make a real impact.
If you hav e the skills and experience required, please send you cv to stella.walker@brookstreet.co.uk
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