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HR Manager
This job has expired, and cannot be applied for.
- Posted By: LBM
- Address:
- Contact: 0800 479 6444
- Date Posted: 26th Aug 2008
- Salary: Up to £32k
- Location: Altrincham (WA14 5FY)
- Reference Code: JCIT2
- Views Since Posting: 26
- Full Description:
LBM is the largest contact centre provider in the UK. With 3 NW based contact centres and 1 in Belfast, we employ well over 2,000 employees companywide. We are currently looking for an experienced HR specialist to join the HR function at our Altrincham site.
Role Summary
To provide operational and strategic HR support in line with business targets and goals through the provision of expert knowledge and a forward thinking approach to developing people and improving company performance.
Key Responsibilities
• To forge strong relationships with all operational managers to shape a site-based people strategy that delivers a ‘best fit’ solution to business objectives.
• Provide advice on a whole range of HR issues to ensure that, within this fast-moving and dynamic environment, the business can continue to meet (and exceed) targets and objectives in line with business requirements and company policy.
• Act as a coach to individual managers and teams to ensure leadership behaviours are developed to support and consistently enhance business performance.
• Use MI to anticipate / diagnose business issues and to work with managers to develop appropriate solutions
• To work with managers and the HR team on the continuous improvement and development of performance measures for individuals and teams.
• To act as an expert in the field. Providing specialist advice, knowledge and support to individuals across the operation in order to support the achievement of organisational objectives and ensure compliance.
• To play an integral role in the practical application of HR practises (e.g. performance management, attendance, disciplinaries & grievances etc).
• Supporting and developing colleagues within the HR function through effective people management.
• To work with the operations to ensure that annual events and processes in the HR calendar are implemented effectively.
Key Skills
• Ability to build effective working relationships across a broad range of internal customers / departments.
• Experience of driving forward change management initiatives in a dynamic working environment.
• Excellent verbal and written skills.
• Ability to challenge a variety of people at various levels of the business.
• Good facilitation skills.
• Strong analytical skills
Essential Experience
• HR generalist professional with at least 3 years of increasing responsibility experience
• Track record of developing and sustaining effective working relationships (ideally within a contact centre or sales focused environment)
• Record of delivering projects and adding value to a business area
• Record of developing HR colleagues
Personal Attributes
Ideally CIPD qualified.
Flexibility – willingness to undertake ad-hoc and infrequent travel to LBM’s other sites (Middleton, Stockport & Belfast) as required.
Full UK Driver’s Licence
Remuneration
Salary: up to £32k (Dependent on Experience)
25 days annual leave
Healthcare
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