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Customer Enquiries
This job has expired, and cannot be applied for.
- Posted By: Connections Employment Agency Ltd
- Address:
- Contact: 0161 962 9711
- Date Posted: 27th Aug 2008
- Salary: £13,041
- Location: Manchester (M3 - Manchester City Centre)
- Reference Code: 40592
- Views Since Posting: 69
- Full Description:
Handling inbound calls from customers and assisting them with any queries they may have regarding products, services and their accounts. Resolving complaints efficiently and courteously.
Answering inbound calls from customers and endeavouring to promote first call resolution
Using effective listening and communication skills to assist in the resolution of the query or complaint
Ensuring that every customer experience is a positive one by delivering excellent customer service
Liasing with other departments such as Helpdesk, Claims where necessary
Working with your colleagues to ensure that all individual, team and departmental targets are consistently achieved
Hours - fixed shifts including weekends
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