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Customer Service and Sales Advisor
This job has expired, and cannot be applied for.
- Posted By: Reed Specialist
- Address:
- Contact: 0161 4800115
- Date Posted: 12th Sep 2008
- Salary: £16,100 plus uncapped commission
- Location: Manchester (M3)
- Reference Code:
- Views Since Posting: 78
- Full Description:
An exciting opportunity has arisen within one of the UK's leading financial organisations. Based in a state of the art contact centre at Salford Quays, successful candidates will be using their exceptional customer service skills to provide quality products and services to valued Barclays customers. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with an excellent benefits package, including uncapped commission, contributary pension scheme and staff discounts with local companies.
Key responsibilities/Duties:
- Delivering a high-quality effective telephone banking service to Barclays customers.
- Investigating and understanding customer requirements in order to identify appropriate products and services.
- Effectively identifying and promoting alternative and more complex products where applicable.
- Handle, from start to finish, enquiry’s from customers concerning existing and new accounts.
- Full training will be given, including classroom training and in a work support group with a mentor.
This role is permanent and will start on September 8th 2008. You will be working a 4 week rotating shift pattern which involves occasional weekend and evening work. Applicants must be flexible and able to work evenings and weekends.
You must have:
- Confident telephone manner
- Basic keyboard skills
- Ability to communicate in a clear and concise manner
And:
- Excellent customer service skills
- Experience in a sales environment
- Self motivation and a desire to succeed
- Attention to detail
- Be able to adapt to change and uncertainty
- Team work
- Ability to meet and be driven by targets
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