Will act as 2nd line support to resolve customer queries regarding fees and commissions for members & providers. Involves the accurate data entry of commission figures and will be responsible for the daily management of all available funds due to be paid ensuring value is maximized.
Resolving all queries and dealing with any initial problems and take appropriate action for non-reoccurrence to complete the daily banking process. Processing refund payments to providers, manually processing statements and adjustments where necessary, logging provider and member calls consistently in a timely and efficient manner.
You must be a self-motivated team player, with the ability to support members of team and others to achieve deadlines to target.
You must have proven customer service and administration experience preferably within a finance or similar based role with good numeracy, communication & IT skills.