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Contact Centre Manager
This job has expired, and cannot be applied for.
- Posted By: Brook Street
- Address:
- Contact: 0161 2286168
- Date Posted: 12th Sep 2008
- Salary: 30-35k
- Location: Stockport
- Reference Code:
- Views Since Posting: 24
- Full Description:
Contact Centre in Cheadle requires a General Manager. The purpose of your role will be to provide leadership and general management of the Sales/Call Centre and Administration of the business to actively pursue opportunities identified for business development and to ensure that business unit revenue, profit and strategic targets are achieved.
Duties:
Key Responsibilities:
To provide Leadership Management, Motivation and Training of staff and strategically develop the business.
To meet revenue and profit targets.
To provide comprehensive monthly/weekly & daily forecasts and reporting with the support of the Sales Managers.
To use all possible sources of management information and personal involvement in commercial/staff activities to drive growth in revenue and ensure profit targets are met through constant control.
To drive the sales organisation
To manage heads of department.
To lead the development and vision of the company.
To manage and motivate the staff, monitor and ensure alignment of goals and activities so that maximum impact is achieved in the market by using the staff`s resources.
To provide external leadership to our Broker development department.
To Visit corporate customers and attend corporate events
To seek out potential new corporate clients through the staffs resources.
To provide accurate and timely reports.
Skills and Experience Required:
A Highly Motivated and Reliable Self Starter
Contact Centre Management Experience
Available to travel with overnight stays
Strong commitment to continue and build Action a reputation for quality timely service and an expanding UK network of customers.
Staff management experience with a proven ability to motivate and manage staff in a dynamic and fast environment.
Excellent IT and Presentation Skills.
If you have the required skills and experience, please send your Cv to stella.walker@brookstreet.co.uk
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