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CUSTOMER SUPPORT TEAM LEADER

This job has expired, and cannot be applied for.

Posted By: Nationwide Resourcing Group Ltd
Address:
Contact: 01565 624270
Date Posted: 16th Oct 2008
Salary: £18,000 - £23,000
Location: Macclesfield
Reference Code:
Views Since Posting: 36
Full Description:

CUSTOMER SUPPORT TEAM LEADER

MACCLESFIELD

£18,000 - £23,000 dep on experience

Excellent opportunity has become available to work with an extremely successful telecommunications company that can offer it all – great team spirit, fantastic working environment, state of the art offices and fantastic career progression.

This is an extremely varied and diverse role as you will responsible for all incoming calls relating to a number of queries ranging from customer problems, billing advice, general customer service, sales and service etc Providing support to the sales department and clients whist training, managing and motivated a small team of advisors.

Daily duties will include:

Providing support, development and training to existing customer support team
Motivating and incentivising agents
Dealing with existing customers, proactively identifying and helping existing customers with problems implementing solutions
Identifying and maximising on possible sales opportunities
Being first point of contact for existing customers who need issues rectifying
Dealing with account maintenance and account queries via telephone and e-mail
Receiving customer orders and processing within agreed deadlines
1st line product support to customers

You will need to be able to demonstrate the following skills and experience

Minimum 2 years experience within a business / corporate customer service environment
Experience of working within the telecommunications industry, whether call centre, retail, account management.
Management experience ideally within the telecoms industry
Good organisational and administrative skills
Ability to use own initiative
Excellent customer service skills with great communication skills
Willingness to take ownership of problems
Ability to spot and identify sales opportunities
Self managed and target driven
Excellent Microsoft office skills (Excel, Outlook, Word)

Receive an excellent basic salary £18,000 - £23,000 plus company benefits and great career opportunities, working business hours Monday – Friday 8:30 – 5:30.